"It's true to the name: family child care, home-based child care... You get to know that mom, dad, grandma extended family and that child personally. So I think when you get to know, when the family child care executives- that's what I like to call them- when they get to know their clientele personally, you can better care for that child because you know what that child needs... You become more of a family, you become an extended member of that child's family."